ITIL® Intermediate - Service Lifecycle and Service Capability
The ITIL intermediate certification has a modular structure with each module providing a different focus on IT Service Management. The Intermediate modules go into more detail than the Foundation certification and provide an industry-recognized certification.
Course Location:
- 7
- 30 Hours
- Certification
- $2999
- $3299
- 92% of ITSM professionals agree to have acquired much stronger strategic vision
- 55% CIOs having yet to tap on the capabilities of IT to deliver customer experience.
- 10k+ With over 10,000 organizations that have adopted ITIL worldwide, it’s reach is undeniable.
with IT Service Management
- Self Paced
Key Highlights
- Learn on-the-go through Phone Application
- Full-length sample papers to better prepare for the ITIL Intermediate - Service examination
- Prepare for ITIL® Intermediate - Service Lifecycle and Capability ModulesExam
- Earn credits for ITIL® Expert Certifications
- Study guides explaining the goals, objectives, scope & basic concepts of core ITIL® processes
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What will you get
- Study guides for quick reference
- Interactive Real-world Case Studies
- Sectional and Practice Tests to evaluate exam readiness
What will you learn
- Learn to build strategies to deal with the project issues
- Understand the organizational know-hows
- Understand the concept of the supply management
What skills you will build
ITIL® Intermediate - Service Transition
Chapter 1: ITIL Service Transition: An Introduction & Overview
Chapter 2: Know about the Key Principles of the Service Transition
Chapter 3: Learn about the Primary ITIL Processes within Service Transition
Chapter 4: Managing People through the Service Transitions
Chapter 5: How to Organize for the Service Transition?
Chapter 6: Learn about the Technology-Related Issues
Chapter 7: Implementing as well as Improving the Service Transition
ITIL® Intermediate - Service Design
Chapter 1: Get an Introduction and Overview of ITIL Service Design
Chapter 2: Key Principles of the ITIL Service Design
Chapter 3: Learn about the Service Design Processes
Chapter 4: Understand the Service catalog management
Chapter 5: How to Organize the Service Design?
Chapter 6: Understanding the Service Design and Technology
Chapter 7: Know the Implementation Challenges and Risks
ITIL® Intermediate - Service Operation
Chapter 1: An Introduction
Chapter 2: An Overview of the Service Operation
Chapter 3: The Principles of Service Operation
Chapter 4: The Service Operation Processes
Chapter 5: The Common Service Operation Activities
Chapter 6: Organizing for Service Operation
Chapter 7: Technology Considerations
Chapter 8: The Implementation of the Service Operations
Chapter 9: Challenges, Critical Success Factors, and the Risks
ITIL® Intermediate - Service Strategy
Chapter 1: An Introduction to the ITIL Intermediate Service Strategy (SS)
Chapter 2: Principles of the ITIL Service Strategy
Chapter 3: An Understanding of the Service Strategy Processes
Chapter 4: Analyzing IT Governance
Chapter 5: Technology Considerations
Chapter 6: Implementing Service Strategy
Chapter 7: Critical Success Factors and Risks
ITIL® Intermediate - Operation Support & Analysis (OSA)
Chapter 1: ITIL OSA: An Introduction
Chapter 2: Understand the Core Service Operation Processes
Chapter 3: Know the Service Desk
Chapter 4: What are the Service Operation Functions?
Chapter 5: Learn about the Technology Considerations
Chapter 6: Implementation of Considerations
ITIL® Intermediate - Planning, Protection and Optimization
Chapter 1: ITIL Planning, Protection and Optimization (PPO): An Overview
Chapter 2: What is Capacity Management?
Chapter 3: What is Availability Management?
Chapter 4: Understand the IT Service Continuity Management (ITSCM)
Chapter 5: Understand the Information Security Management (ISM)
Chapter 6: What is Demand Management?
Chapter 7: Understand the Roles and Responsibilities
Chapter 8: Know the Technology and the Implementation Considerations
ITIL® Intermediate - Release, Control and Validate (RCV)
Chapter 1: ITIL Release Control and Validation: Introduction and Overview
Chapter 2: Core Release, Control and Validation (RCV) Processes
Chapter 3: Understand the Request Fulfillment & Change Evaluation
Chapter 4: Understand the concepts of Knowledge Management (KM)
Chapter 5: Understand the Roles and Responsibilities
Chapter 6: Know about the Technology and Implementation Considerations
ITIL® Intermediate - Service Offerings and Agreements
Chapter 1: An Introduction to the ITIL Service Offerings and Agreements (SOA)
Chapter 2: Learn about the Service Portfolio and Service Catalog Management
Chapter 3: What is Service Level Management (SLM)?
Chapter 4: Understand the Demand and Supplier Management
Chapter 5: Understand the Financial Management for IT Services
Chapter 6: Understand the Business Relationship Management (BRM)
Chapter 7: Understand the Roles and Responsibilities
Chapter 8: Understand the Technology and Implementation Considerations
Who should do this?
The ITIL® Intermediate - Service Lifecycle and Service Capability Modules Certification would suit candidates in the following IT professions or areas: Change Manager, Configuration Manager, Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager.
What are the prerequisites?
- ITIL Foundation Certification (v3 or newer) required.
- Two years of relevant work experience
How is the program structured?
-
- Register for free
- Login to Learning
- Management System and access the course
- Complete the course through self-paced e-learning content
- Apply for exam
- Take the exam
- Get the certification
Why does my organization need ITIL?
- You will have access to many templates, checklists, and documents.
- You will see relatively quick results.
- ITIL helps you separate administrative tasks and technical tasks so that you assign the most appropriate resources.
Who is ITIL for?
Information technology service providers, IT directors and managers, Business Managers and indeed, any organization that depends on IT Services.
What is ITIL Certification?
There are three levels of certification:
ITIL Foundation Certification
The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background.
ITIL Intermediate Certification
This is a qualification on the specific disciplines within the ITIL Service Support or Service Delivery set, including customer and IT organization communication.
ITIL Expert Certification
This is aimed at experienced professionals, who will be involved in the management of service management functions.
Do I need to pay separately for the certification exam?
No, the course fee is inclusive of the exam cost.
How do I apply for the exam?
You can easily schedule your exam online through the Learning Management System after registering for the certification.
What if I have more queries?
You can call us at +91 8588863954 OR email us at info@clevered.com. We shall be glad to assist you.
About AXELOS
AXELOS is a joint venture company, created by the Cabinet Office on behalf of Her Majesty’s Government in the United Kingdom and Capita plc, with the aim of managing, developing, and growing the Global Best Practice portfolio. Established in 2013, AXELOS boasts an enviable track record and portfolio of globally recognized best practice qualifications.
Certificates
You will earn ITIL® Intermediate - Service Lifecycle and Service Capability Modules Certification post clearing the ITIL® Intermediate - Service Lifecycle and Service Capability Examination. Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme. End learners who achieve 17 credits from the current ITIL v3 credit system will be able to take the ITIL Managing Professional (ITIL MP) transition module in order to move to the new scheme without needing to take the MALC exam. You can take up to two free exam retakes in case you are unable to pass the examination.
