The ITIL intermediate certification has a modular structure with each module providing a different focus on IT Service Management. The Intermediate modules go into more detail than the Foundation certification and provide an industry-recognized certification.
Course Location:
Chapter 1: ITIL Service Transition: An Introduction & Overview
Chapter 2: Know about the Key Principles of the Service Transition
Chapter 3: Learn about the Primary ITIL Processes within Service Transition
Chapter 4: Managing People through the Service Transitions
Chapter 5: How to Organize for the Service Transition?
Chapter 6: Learn about the Technology-Related Issues
Chapter 7: Implementing as well as Improving the Service Transition
Chapter 1: Get an Introduction and Overview of ITIL Service Design
Chapter 2: Key Principles of the ITIL Service Design
Chapter 3: Learn about the Service Design Processes
Chapter 4: Understand the Service catalog management
Chapter 5: How to Organize the Service Design?
Chapter 6: Understanding the Service Design and Technology
Chapter 7: Know the Implementation Challenges and Risks
Chapter 1: An Introduction
Chapter 2: An Overview of the Service Operation
Chapter 3: The Principles of Service Operation
Chapter 4: The Service Operation Processes
Chapter 5: The Common Service Operation Activities
Chapter 6: Organizing for Service Operation
Chapter 7: Technology Considerations
Chapter 8: The Implementation of the Service Operations
Chapter 9: Challenges, Critical Success Factors, and the Risks
Chapter 1: An Introduction to the ITIL Intermediate Service Strategy (SS)
Chapter 2: Principles of the ITIL Service Strategy
Chapter 3: An Understanding of the Service Strategy Processes
Chapter 4: Analyzing IT Governance
Chapter 5: Technology Considerations
Chapter 6: Implementing Service Strategy
Chapter 7: Critical Success Factors and Risks
Chapter 1: ITIL OSA: An Introduction
Chapter 2: Understand the Core Service Operation Processes
Chapter 3: Know the Service Desk
Chapter 4: What are the Service Operation Functions?
Chapter 5: Learn about the Technology Considerations
Chapter 6: Implementation of Considerations
Chapter 1: ITIL Planning, Protection and Optimization (PPO): An Overview
Chapter 2: What is Capacity Management?
Chapter 3: What is Availability Management?
Chapter 4: Understand the IT Service Continuity Management (ITSCM)
Chapter 5: Understand the Information Security Management (ISM)
Chapter 6: What is Demand Management?
Chapter 7: Understand the Roles and Responsibilities
Chapter 8: Know the Technology and the Implementation Considerations
Chapter 1: ITIL Release Control and Validation: Introduction and Overview
Chapter 2: Core Release, Control and Validation (RCV) Processes
Chapter 3: Understand the Request Fulfillment & Change Evaluation
Chapter 4: Understand the concepts of Knowledge Management (KM)
Chapter 5: Understand the Roles and Responsibilities
Chapter 6: Know about the Technology and Implementation Considerations
Chapter 1: An Introduction to the ITIL Service Offerings and Agreements (SOA)
Chapter 2: Learn about the Service Portfolio and Service Catalog Management
Chapter 3: What is Service Level Management (SLM)?
Chapter 4: Understand the Demand and Supplier Management
Chapter 5: Understand the Financial Management for IT Services
Chapter 6: Understand the Business Relationship Management (BRM)
Chapter 7: Understand the Roles and Responsibilities
Chapter 8: Understand the Technology and Implementation Considerations
The ITIL® Intermediate - Service Lifecycle and Service Capability Modules Certification would suit candidates in the following IT professions or areas: Change Manager, Configuration Manager, Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager.
Information technology service providers, IT directors and managers, Business Managers and indeed, any organization that depends on IT Services.
There are three levels of certification:
ITIL Foundation Certification
The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background.
ITIL Intermediate Certification
This is a qualification on the specific disciplines within the ITIL Service Support or Service Delivery set, including customer and IT organization communication.
ITIL Expert Certification
This is aimed at experienced professionals, who will be involved in the management of service management functions.
No, the course fee is inclusive of the exam cost.
You can easily schedule your exam online through the Learning Management System after registering for the certification.
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You will earn ITIL® Intermediate - Service Lifecycle and Service Capability Modules Certification post clearing the ITIL® Intermediate - Service Lifecycle and Service Capability Examination. Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme. End learners who achieve 17 credits from the current ITIL v3 credit system will be able to take the ITIL Managing Professional (ITIL MP) transition module in order to move to the new scheme without needing to take the MALC exam. You can take up to two free exam retakes in case you are unable to pass the examination.
Foundation certificate program in IT service management for IT professionals
Expert certificate program in IT service management for IT professionals
Expert certificate program in IT service management for IT professionals
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