ITIL® Managing Across the Lifecycle (MALC) Certification
The ITIL® Expert level certification is the final certification in the ITIL Scheme. This certificate is applicable for candidates with a range of ITIL certifications and possesses a well rounded, superior knowledge and skills base in ITIL Best Practices.
Course Location:
- 18
- 40 Hours
- Certification
- $399
- $499
- 92% of ITSM professionals agree to have acquired a much stronger strategic vision
- 55% CIOs having yet to tap on the capabilities of IT to deliver customer experience.
- 10K+ With over 10,000 organizations that have adopted ITIL worldwide, it reaches is undeniable.
with IT Service Management
- Self Paced
Key Highlights
- Integrate the service management processes in a service lifecycle
- Increase the professional visibility to validate your ITIL services expertise
- Study guides explaining the goals, objectives, scope & basic concepts of core ITIL® processes
- Full-length sample papers to prepare for ITIL® MALC Examination
- Learn on-the-go through Phone Application
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What will you get
- Study guides for quick reference
- Interactive Real-world Case Studies
- Sectional and Practice Tests to evaluate exam readiness
What will you learn
- Integrate service management processes
- Implement, improve & measure capabilities
- Apply effective communication and stakeholder management techniques
What skills you will build
Chapter 1: Understand the Key Concepts of the Service Lifecycle
- Reviewing the strategic as well as the managerial aspects of the service lifecycle
- Understand the concepts of Designing, deploying and operating services end-to-end
- Understand the concept of sharing knowledge across the lifecycle
- Learn about the Risk assessment and risk management
- What is the Service value across the lifecycle stages?
- Realizing the business value in service operation
- Why Support the service lifecycle with service measurements
Chapter 2: Learn about Governance and Organization
- Impacting service management with governance
- The role of the IT strategy in setting direction and policy
- Ensuring the appropriate governance
Chapter 3: Learn about the Organizational structure, skills and competence
- How to address the challenges of organizational development?
- Understand the Service provider types and service strategies
Chapter 4: Implementing and Improving Service Management Capability
- Understand the Service management capability
- Identifying the external and internal drivers
- Know the service lifecycle approach to service strategy
Chapter 5: Assessing the service management
- Performing the evaluations for the service provision
- Benchmarking to identify the improvements
Chapter 6: Enabling the effective improvement
- Applying the improvement initiatives and the Deming Cycle
- Key considerations for the improvement
Chapter 7: Learn about the Communication and Stakeholder Management
- Learn to coordinate with the business and suppliers
- Understand Business relationship management
- Learn about the Stakeholder management
Chapter 8: Ensuring the effective communication
- Know the Service models for value creation
- The concept of Communicating during the stages of the service lifecycle
Chapter 9: Know about the Integrating Service Management Processes across the Lifecycle
- What is the impact of service strategy on lifecycle stages?
- What is Strategy management for IT services?
- Know the Business relationship management
Chapter 10: Understand the Analyzing service design
- What is the Coordinating design?
- Service Catalogue Management
- Understand the Availability management
- What is Capacity management?
Chapter 11: Learn about the Organizing for service transition
- What are Transition planning and support?
- Know about Change management and evaluation
Chapter 12: Understand the Planning service operation
- Know the Event and incident management
- Understand the Request fulfillment
Chapter 13: Implementing the continual service improvement
- Know the Designing service solutions
- Understand the seven-step improvement process
Chapter 14: Learn to Manage the Services across the Service Lifecycle
- Capturing the customer and stakeholder needs
- Identifying the needs and requirements
- Ensuring the appropriate priority
Chapter 15: How to manage cross-lifecycle processes?
- Connecting the service design, transition, and operation with the Service Design Package (SDP)
- Involving the service transition in the early stages
- Know about the Business users and stakeholders in service rehearsals
Chapter 16: Balancing the potential conflicts and competing issues
- Implementing as well as improving services
- Know the Service Level Management (SLM)
- Understand Customer satisfaction surveys
- Reviewing the business trends and changing priorities
- Know the Challenges, critical success factors and risks
Chapter 17: What is Measurement?
- Know the types of measurements
- Determining as well as using metrics
- How to Metrics to validate, justify and direct?
Chapter 18: Designing the measurement frameworks
- Developing the measurement methods and metrics
- Understand the concept of Monitoring and control systems
Who should do this?
The main target group for this course included Chief Information Officers, Senior IT managers, IT managers and supervisors, IT professionals, IT operations practitioners, IT development practitioners, Individuals seeking the ITIL Expert in IT Service Management certificate.
What are the prerequisites?
ITIL Foundation Certification (v3 or newer) required 17 credits from the other ITIL qualifications are the must-have credentials, which includes the intermediate, capability, and some earlier qualifications. /p>
How is the program structured?
-
- Register for free
- Login to Learning Management System and access the course
- Complete the course through self-paced e-learning content
- Apply for eaxm
- Take the exam
- Get the certification
Why does my organization need ITIL?
- You will have access to many templates, checklists, and documents.
- You will see relatively quick results.
- ITIL helps you separate administrative tasks and technical tasks so that you assign the most appropriate resources.
Who is ITIL for?
Information technology service providers, IT directors and managers, Business Managers and indeed, any organization that depends on IT Services.
What is ITIL Certification?
There are three levels of certification:
ITIL Foundation Certification
The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background.
ITIL Intermediate Certification
This is a qualification on the specific disciplines within the ITIL Service Support or Service Delivery set, including customer and IT organization communication.
ITIL Expert Certification
This is aimed at experienced professionals, who will be involved in the management of service management functions.
Do I need to pay separately for the certification exam?
No, the course fee is inclusive of the exam cost.
How do I apply for the exam?
You can easily schedule your exam online through the Learning Management System after registering for the certification.
What if I have more queries?
You can call us at +91 8588863954 OR email us at info@clevered.com. We shall be glad to assist you.
About AXELOS
AXELOS is a joint venture company, created by the Cabinet Office on behalf of Her Majesty’s Government in the United Kingdom and Capita plc, with the aim of managing, developing, and growing the Global Best Practice portfolio. Established in 2013, AXELOS boasts an enviable track record and portfolio of globally recognized best practice qualifications.
Certificates
You will earn ITIL® Expert Certification post clearing the ITIL® Managing Across the Lifecycle (MALC) Examination. The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for the ITIL Expert certificate.
