ITIL® v4 Foundation Certification
The ITIL® v4 Foundation Certificate allows you to build a base of ITIL® service management. You will be prepared for ITIL® v4 Foundation certificate in service management exam.
Course Location:
- 5
- 20 Hours
- Certification
- USD 599
- USD 699
- 92% of ITSM professionals agree to have acquired a much stronger strategic vision
- 55% CIOs having yet to tap on the capabilities of IT to deliver customer experience.
- 10k+ With over 10,000 organizations that have adopted ITIL worldwide, it reaches is undeniable.
with IT Service Management
- Self Paced
Key Highlights
- Prepare for ITIL® v4 Foundation Exam
- Study guides explaining the goals, objectives, scope & basic concepts of core ITIL® processes
- Build a base of ITIL® service management
- Understand the concept of supply management
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What will you get
- Study guides for quick reference
- Interactive Real-world Case Studies
- Sectional and Practice Tests to evaluate exam readiness
What will you learn
- Understand the organizational know-how
- Know the methodologies of service capabilities
- Learn to build strategies to deal with the project issues
What skills you will build
Chapter 1: Service Management
- Understand Service Management technology
- Overview of the Service Lifecycle ITIL® library
- Introduction to Functions and Processes
- Introduction, goals, objectives, and key-principles of Service Strategy.
- Basic concepts, activities, and challenges of Demand Management.
- Objectives and basic concepts of Financial Management.
- Objectives and basic concepts of Service Portfolio Management.
Chapter 2: Service Design
- Basic concepts of Service Level Management
- Basic concepts of Availability Management
- Basic concepts of Capacity Management
- Basic concepts of Information Security Management
- Basic concepts of Supplier Management
- Basic concepts of Availability Management
- Basic concepts of IT Service Continuity Management
Chapter 3: Service Transition
- Introduction, goals, and objectives of Service Transition.
- Objectives and basic concepts of Change Management.
- Objectives and basic concepts of Service Asset and Configuration Management.
- Objectives and basic concepts of Knowledge Management.
- Objectives and basic concepts of Release and Deployment Management.
Chapter 4: Service Operation
- Goals, objectives, and Communication in Service Operation
- Objectives and basic concepts of Event Management
- Objectives and basic concepts of Incident Management
- Objectives and basic concepts of Problem Management
- Objectives and basic concepts of Request Fulfilment Management
- Objectives and basic concepts of Access Management
- Objectives and roles of Service Desk Function
- Objectives and roles of Technical Management Function
- Objectives and roles of IT Operation Management Function
- Objectives and roles of Application Management Function
Chapter 5: Continual Service Improvement
- The goal, scope, and objectives of Continual Service Improvement
- CSI Model
- Authority Matrix
- RACI Model
- Metric, Key Performance Indicator, and Baseline
Who should do this?
The Service Operation certification would suit candidates in the following roles: Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager.
What are the prerequisites?
Although no prior IT experience is required to apply for the certification exam, it is recommended that you have some experience working in an IT Service Management (ITSM) environment or having a basic understanding of ITSM issues.
How is the program structured?
-
- Register for free
- Login to Learning
- Management System and access the course
- Complete the course through self-paced e-learning content
- Apply for exam
- Take the exam
- Get the certification
Why does my organization need ITIL?
- You will have access to many templates, checklists, and documents.
- You will see relatively quick results.
- ITIL helps you separate administrative tasks and technical tasks so that you assign the most appropriate resources.
Who is ITIL for?
Information technology service providers, IT directors and managers, Business Managers and indeed, any organization that depends on IT Services.
What is ITIL Certification?
There are three levels of certification:
ITIL Foundation Certification
The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background.
ITIL Intermediate Certification
This is a qualification on the specific disciplines within the ITIL Service Support or Service Delivery set, including customer and IT organization communication.
ITIL Expert Certification
This is aimed at experienced professionals, who will be involved in the management of service management functions.
Do I need to pay separately for the certification exam?
No, the course fee is inclusive of the exam cost.
How do I apply for the exam?
You can easily schedule your exam online through the Learning Management System after registering for the certification.
What if I have more queries?
You can call us at +91 8588863954 OR email us at info@clevered.com. We shall be glad to assist you.
About AXELOS
AXELOS is a joint venture company, created by the Cabinet Office on behalf of Her Majesty’s Government in the United Kingdom and Capita plc, with the aim of managing, developing, and growing the Global Best Practice portfolio. Established in 2013, AXELOS boasts an enviable track record and portfolio of globally recognized best practice qualifications.
Certificates
You will earn ITIL® v4 Foundation Certification post clearing the ITIL® v4 Foundation Examination. The Foundation module is worth two credits towards the minimum of 17 required to progress to Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level. You can take up to two free exam retakes in case you are unable to pass the examination.
